Can buyers inspect agarwood batches before purchase?

  1. Yes. Batch inspection for agarwood lots can be arranged through scheduled appointments, depending on the location of the lot at the time.
  2. Note: Buyers are encouraged to examine the lots directly before confirming a purchase.

Are the chips treated with oils, fragrance, or colouring?

  1. No. Our agarwood chips are supplied in their natural state.
  2. Each lot is examined by our team to ensure that no artificial fragrance, colouring, or binding substances such as gum have been applied. If any such treatment is detected, the lot is rejected entirely.

How are the chips sourced?

  1. Our agarwood is sourced directly from villages in Northeast India through trusted local sources.
  2. Before purchase, the lots are inspected by our team to verify quality and ensure that the material has not been artificially treated.